Insights

Practical thinking for transition leaders.

Short, useful guidance on service transition, knowledge assurance, operational readiness and handover.

Readiness

Why KT completion does not equal operational readiness

Use an evidence chain that proves capability, not attendance.

ORR

What a useful Operational Readiness Review should tell executives

Separate evidence, blockers, conditions and residual risk.

Handover

10 questions to ask before accepting an IT service into BAU

A practical pre-handover challenge for service owners.

Free: 25-Point IT Service Transition Readiness Checklist

Use the checklist to identify gaps that deserve evidence, action or formal acceptance before handover.

Request the checklist